Our rapid intervention and recovery program MAXIMUS has been developed to take the stress out of managing rental vehicle damage and the insurance claims process, so you can get on with running your business without unnecessary distraction.

We organise the repair of your vehicles with your nominated repairers, while our experienced team provides regular updates – so you’ll know when your vehicle will be back on the road.

Our team also deals with third parties and your rental vehicle customers who can expect the highest level of professionalism and integrity when dealing with Rentsure. Our Account Executives have been trained on the Code of Conduct applicable to AFIA members in the Car Rental Industry and fully understand how to deal with Renters who have been involved in an accident or returned a vehicle damaged and are required to pay a vehicle Damage excess. Rentsure will communicate with your Internal team; Renters; Third Parties; and your nominated Repairers to achieve fast settlement outcomes.

Our online portal will enable your internal team to track the current status of all motor loss/damage files.

  • Vehicle damage is estimated; quotes are assessed; and repairs authorised.
  • Renters are contacted; balance of damage excess obligations verified and negotiated; any breach of rental terms and conditions qualified.
  • Liability determination qualified;
  • Third Parties contacted and identified.
  • Recovery position established and action taken.

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